Shipping Policy (SEO Optimized)
Effective Date: January 3, 2025
At Thriveluis, we aim to provide efficient and reliable shipping services for our customers. This Shipping Policy outlines our shipping practices, costs, and delivery times to ensure a seamless experience when ordering from thriveluis.com.
1. Shipping Destinations
We offer domestic and international shipping services. Currently, we ship to locations within the United States and selected international countries. During checkout, you will be able to select your country and view the available shipping options.
2. Shipping Methods
We offer multiple shipping methods to accommodate different needs and preferences. These include:
- Standard Shipping: Typically 5-7 business days for delivery (domestic orders).
- Expedited Shipping: 2-3 business days for faster delivery (domestic orders).
- International Shipping: Delivery times vary depending on the destination country (typically 7-21 business days).
Shipping times are estimates, and actual delivery may vary depending on factors such as weather conditions, holidays, or customs procedures.
3. Shipping Charges
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free standard shipping for domestic orders over $50. For orders below this threshold, standard shipping fees will apply. Expedited shipping and international shipping will incur additional charges, which will be clearly shown during checkout.
4. Order Processing Time
All orders are processed within 1-2 business days of receiving your order. Please note that orders placed on weekends or holidays will be processed the next business day. You will receive a shipping confirmation email once your order has been dispatched, along with tracking information.
5. Delivery Times
Estimated delivery times for various shipping methods are:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-21 business days (depending on the destination)
While we strive to meet these estimated delivery times, please note that these are not guaranteed, and delivery may be affected by external factors such as customs delays or weather disruptions.
6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. Please note that it may take up to 24 hours for tracking information to be updated after shipment.
7. Shipping Restrictions
Certain products may have restrictions on where they can be shipped, such as hazardous materials or oversized items. These restrictions will be outlined in the product description. Additionally, international customers may be subject to customs duties, taxes, and import fees based on their location.
8. Address Accuracy
It is essential that you provide the correct shipping address during checkout. Thriveluis is not responsible for any delays or lost packages resulting from incorrect or incomplete address information. Please double-check your details before confirming your order.
9. Lost or Stolen Packages
Once a package is handed over to the carrier, it becomes their responsibility. If your package is lost or stolen during shipping, please contact the carrier directly to file a claim. We recommend purchasing shipping insurance for high-value items. Thriveluis is not responsible for packages once they have been delivered.
10. Shipping Issues and Customer Service
If you encounter any issues with your shipment, such as delayed delivery or missing items, please contact our customer service team. We are here to assist you with tracking your order, resolving shipping issues, and ensuring your satisfaction with your purchase. Contact us at info@thriveluis.com or call us at (209) 892-7905.