Refund and Returns Policy (SEO Optimized)

Effective Date: January 3, 2025

At Thriveluis, we want you to be fully satisfied with your purchase. If you are not satisfied, our Refund and Returns Policy provides you with the necessary steps to return products and receive a refund or exchange.

1. Return Eligibility

You may return most items within 30 days of receiving your order. Products must be unused, undamaged, and in the original packaging to be eligible for a return.

2. Return Process

To initiate a return, please contact our customer service team at info@thriveluis.com with your order number and details about the product. Our team will guide you through the return process and provide you with a return authorization and instructions.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If approved, we will process your refund to the original payment method. Please note that shipping charges are non-refundable, and you may be responsible for return shipping costs.

4. Damaged or Defective Items

If your product is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will offer a full refund, replacement, or exchange, based on your preference.

5. Exchanges

If you would like to exchange a product, please follow the return process and place a new order for the desired item. We will assist you with returning the original item in accordance with our policy.

6. Non-Returnable Items

Some items are non-returnable, including clearance products and items marked as final sale. These will be specified in the product description.

7. Refund Processing Time

Refunds may take 7-10 business days to process once your return is approved. Please allow additional time for your financial institution to post the refund to your account.

8. Changes to the Refund and Returns Policy

We may update this policy from time to time. Any changes will be reflected on this page, with the updated date displayed at the top.

For any questions, please contact us: Street: 16719 Hickory Ave, Patterson, CA 95363
Phone: (209) 892-7905
Email: info@thriveluis.com